Sorry about this stuffy bit, but we’ve got to do it! Whilst we appreciate it’s not the most exciting read, they’re based on standard terms and are here to make sure we all know where we stand!
General Terms and Conditions:
wakeupshakeup is the trading name of Wake Up Shake Up Productions, registered in England (registered address: Lidcott Barn, Cutparrett, Widegates, Looe, Cornwall, PL13 1PZ).
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us through our website or ring our friendly Customer Service team on +44 (0)1208 815646.
If you do not agree with the terms and conditions set out below, you should not access, use or place an order with wakeupshakeup.com. Our terms and conditions may change from time-to-time, so please ensure you read them regularly, particularly prior to ordering goods.
All the details that you provide to wakeupshakeup.com for the purpose of ordering or purchasing goods must be true, accurate, current and complete in all respects. Credit cards, debit cards or PayPal accounts that you are using must be your own and you must ensure that there are sufficient funds in your account to cover payment of the product(s) ordered.
1.The contract between us
Pressing the ‘Place Order’ button at the point of ordering goods on wakeupshakeup.com, represents an offer on your part to purchase the goods.
Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Wake Up Shake Up Productions. Any use of this website or its contents is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Because of the licensing arrangements copying or streaming in any form is prohibited.
3. Accuracy of content
We have taken all due care to ensure that the prices quoted in this website are correct at the time of publishing and that all goods and services have been fairly described. However, we will not accept liability for any material errors or omissions in any part of the website, including but not limited to, the description and specifications of the goods/services or their prices as advertised on this website. As such orders that have been made for a product/service that contain such an error will not be accepted, regardless of whether the error is known to us at the point in which the order is placed.
We reserve the right to change any content on the website, including but not limited to, descriptions, specifications and prices of goods/services at any time without prior notice.
4. Damage to your computer
We work hard to ensure that this website is free from viruses or defects but cannot guarantee that it is.
Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer or any other equipment as a result of using this website or those websites accessible through it. It is your responsibility to ensure that you have the right equipment and software to use the website.
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (from the details you have given us) to inform you of this. You will then have the option of waiting until the item is available, choosing an alternative item or cancelling your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “Place Order” during the ordering process. Once your order has been submitted you should contact us to notify us of any errors or to cancel if necessary. If you don’t tell us about any errors before your order is despatched you will have to pay to return any items to us.
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT, where applicable, at the current rates and are correct at the time of entering the information.
If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.
8. Payment terms
If you are ordering as a school or organisation, you have the option to pay upon receipt of goods either by cheque or BACS, ensuring we receive remittance advice quoting your invoice/ order number.
If you are ordering as an individual we must receive payment in full for the goods/services ordered prior to your order being despatched. Payment can be either by cheque, internet banking or PayPal (no account necessary).
Please see www.paypal.com for information on PayPal payments.
We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we reserve the right to cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
Payment terms strictly 30 days from date of dispatch. We reserve the right to charge interest on overdue accounts.
9. Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Our delivery charges are set out in the delivery section of our website. We will deliver the goods to the address you specify for delivery in your order. Please ensure that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
We will aim to deliver the goods within 7 working days, however, delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11. Risk and ownership
You will only own the goods once they have been successfully delivered to you. Risk of damage to, or loss of the goods, passes to you at the point of delivery, or if you fail to take delivery at the agreed time, the point at which we tried to deliver.
Goods supplied are not for resale.
12. Acknowledgment and acceptance of your order
Upon your order being placed, we will send you an Order Confirmation email (to the address specified in your order). This will then be followed by a Confirmation of Despatch email, upon despatch of the goods.
13. Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your order.
If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when you receive them and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your order, any sum debited by us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of safe receipt of any returned goods provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you, with packaging intact. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
14. Cancellation by us
We reserve the right to cancel your order if:
a) we have insufficient stock to deliver the goods you have ordered;
b) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
c) we have not received payment
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card, debit card or PayPal account as soon as possible but in any event within 30 days of your order.
If you do not receive the goods ordered from us within 30 days of the order date, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the order date (unless this is not reasonably practicable).
If you notify us of such a problem, our only obligation will be, at your election:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are deemed by our technicians to be faulty; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses which are a reasonably foreseeable consequence of the relevant breach you have identified to us.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Regardless, nothing in these terms and conditions is intended to limit your rights as a consumer under applicable local law or statutory rights that we cannot exclude, or to limit our liability if you die or suffer personal injury as a result of our negligence.
16. Returns and exchanges
If you wish to return or exchange items for any reason other than an error in your order (for which see clause 6), please return the item(s) to us within 120 days of receipt, unused and with all packaging still intact and attached. Please detail your name, invoice/ order number, a contact email address and whether you wish to return or exchange the item(s).
If you wish to exchange the item(s) please clearly state the item you wish to exchange it for. We will then process the exchange if we have the requested item in stock. If we don’t have the item in stock, we will contact you to advise you of this and organise for a refund by the method you originally paid.
If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 30 days of the item being received.
You can return a faulty item up to 120 days after you have received it. Please clearly state that the item you are returning is faulty and why it is faulty. Please detail your name, the order/ invoice number and a contact email address. Once we have received the returned item our technicians will assess it and confirm whether or not it is deemed as faulty. If it is deemed by our technicians to be faulty we will organise a full refund to you by the method you originally paid. If, however, they do not deem the item to be faulty, we will contact you by email to let you know and organise to return the item to you.
We will refund you the postage costs you incur in returning any items that are deemed to be faulty by our technicians.
When returning an item to us, please send it to: Wake Up Shake Up Productions, 76 Foxdown Manor, Wadebridge, Cornwall, PL27 6BD.
We recommend that you get a free Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be made in writing and sent to our contact address at Wake Up Shake Up Productions, 76 Foxdown Manor, Wadebridge, Cornwall, PL27 6BD.
All notices from us to you will be emailed to you.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time, so please ensure you read them regularly.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
22. Third party rights
Nothing in these Terms and Conditions is intended to, nor shall it confer any rights on a third party.
Wake Up Shake Up Productions, is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Use and collection of personal information:
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to order goods or to request information from us you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
(c) To send you email marketing communications, if you have ordered goods.
Wake Up Shake Up Productions is a registered data processor under the Data Protection Act. We will never pass on your details to third parties for marketing purposes unless you have specifically agreed for us to do so (for example, by entering a prize draw or competition, where it was set out in the terms of the promotion).
By purchasing goods through wakeupshakeup.com you agree both to our Terms and Conditions and to receiving email marketing communications from us.
You can opt-out of email marketing communications at any time. Please see below for details on how to do this.
Opting out of receiving information from Wake Up Shake Up:
Hopefully you’ll be delighted with the communications you receive from us, but should you wish to opt out, here’s how:
- To opt-out of email marketing communications email us at firstname.lastname@example.org clearly stating that you wish to unsubscribe from our emails
- If you don’t want to receive any communications from us, please email us at email@example.com clearly stating this.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.